Managed IT plans
Predictable IT for Dental and Medical practices that can’t afford downtime.
One flat monthly rate. No hourly invoices. No surprise charges. Built for clinics that need their schedule to run, their patient data to stay private, and their compliance documented — every single day.
Per-location plans
Three plans, sized to your practice.
Tiers scale by workstation and server count, so a 5-op startup pays a fair price and a multi-doctor practice gets the depth it needs.
Essential Care
Small clinics & essential coverage
$399
/month
Billed monthly · 12-month term
WorkstationsUp to 5
Servers1 included
Locations1
Site visits1 every 2 months
- 24/7 device monitoring & alerting
- Endpoint protection on every workstation
- Patch management & updates
- Unlimited remote helpdesk support
- Firewall & network basics
- Basic HIPAA documentation starter pack
- Monthly system health report
- Unlimited phone & email support
- Firewall Security
- HIPAA Documentation
Included Care Modules
Endpoint Protection
24/7 Monitoring
Patch Management
Remote Helpdesk
Additional Services
Additional Remote Support
$100/hr
Onsite Support
$150/hr
Emergency After-Hours Support
$200/hr
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Professional Care
Growing clinics that need backup and onsite coverage
$799
/month
Billed monthly · 12-month term
WorkstationsUp to 12
ServersUp to 2
Locations1
Site visits1 per month
- Everything in Foundation, plus:
- 4-hour priority response goal
- 1 onsite visit per month included
- Network equipment monitoring
- Cloud backup with verified recovery
- Backup monitoring & alerting
- User account & access management
- Vendor coordination (PMS, imaging, ISP)
- Security review guidance
- Quarterly business review
Included Care Modules
Priority Support
Backup Monitoring
Network Monitoring
Vendor Support
Premium Care
Multi-doctor practices needing premium coverage
$1,499
/month
Billed monthly · 12-month term
WorkstationsUp to 25
ServersUp to 3
Locations1 included
Site visits2 per month
- Everything in Professional, plus:
- Premium priority remote & onsite support
- 2 onsite visits per month included
- Cloud backup & full disaster recovery plan
- CYPERFOX Security Agent advanced
- Annual HIPAA risk assessment
- Dedicated server care & oversight
- Advanced infrastructure oversight
- vCIO strategy sessions
- Secure Remote Access VPN included
- Technology budgeting & roadmap
Included Care Modules
Premium Priority
Security Oversight
IT Strategy
Emergency Coverage
Outgrowing your tier? Each additional workstation: $39/mo · Each additional server: $149/mo · Additional location: custom quote
Add-ons
Optional services for specific needs.
Add to any plan. Several are already bundled into Professional and Premium where noted.
Cloud Backup
$99/month
Already included in Professional and Premium
Automated daily encrypted backups, monthly recovery testing, and full system restore options. Available as an add-on for Essential Care customers who need it.
Protect My Data
Onsite IT Assessment
FREE onsite assessment · Credited toward first month if a paid assessment is needed
Full evaluation of your network, security posture, and equipment. Includes a written recommendations report and a budgetary estimate.
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CYPERFOX Security Agent
$99/month
Already included in Premium
Advanced endpoint detection and response, threat hunting, and managed security capabilities for practices that need elevated cybersecurity.
Secure My Business
CYPERFOX Secure VPN Expansion
$49/month per office up to 5–10 users
Extra users: $10 each · Already included in Premium
Simple, scalable, and designed for dental and medical offices to support secure work from anywhere.
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How service works
Remote-first. Onsite when it matters.
Modern IT for healthcare practices is delivered remotely 90% of the time — from helpdesk and patching to security monitoring and vendor coordination. We handle the rest with scheduled and emergency onsite visits.
01 / Remote support
Helpdesk & monitoring
Included · all plans
Helpdesk tickets, system monitoring, patch management, vendor coordination, user account changes, and security oversight — all handled remotely by our team.
02 / Scheduled onsite
Onsite visits
Included visits · based on plan
Essential includes 1 onsite visit every 2 months. Professional includes 1 onsite visit per month. Premium includes 2 onsite visits per month. Additional onsite support is billed separately.
03 / Emergency response
After-hours & weekend
Premium priority · available for all plans
Premium Care receives the highest priority. Essential and Professional clients can request emergency after-hours support at the standard emergency rate.
Included site visits must be scheduled in advance unless it is an emergency. Additional onsite support is $125/hour during business hours. Emergency after-hours and weekend support is $175/hour. Travel terms are documented in your service agreement at onboarding so there are no surprises.
Support Priority
Response Time Commitment
Fast, dependable IT support designed for dental and medical environments.
Essential Care
Same Business Day
Reliable response during standard business hours.
Professional Care
Within 4 Hours
Priority handling for growing clinics and offices.
Premium Care
Within 1 Hour
Fast-track priority response with elevated support coverage.
Frequently asked
The questions practice managers actually ask.
Why no hourly rate option?
Break-fix IT only shows up after something is already broken. Our plans are built around prevention, monitoring, documentation, and partnership. For one-time work like office buildouts or server migrations, we handle those as project services.
What if we have more workstations than the tier allows?
No problem. Each tier covers a defined practice size. If you exceed it, additional workstations are $89/month and additional servers are $249/month.
Do you support our practice management software?
Yes. We work with dental and medical software vendors and coordinate directly with your PMS, imaging, ISP, and hardware support teams.
How fast do you actually respond?
Essential Care includes same business day response. Professional Care includes within 4 hours response goal. Premium Care includes within 1 hour priority response.
What’s included in HIPAA documentation?
Asset inventory, basic security policies, access control documentation, incident response guidance, and supporting IT documentation for your compliance records.
What does onboarding look like?
Discovery, asset inventory, network review, security baseline rollout, monitoring agents, backup review, documentation, and staff handoff.
Can we cancel?
Plans are structured as 12-month terms because IT stability and compliance require continuity. After year one, renewal terms can be reviewed based on your agreement.
Ready for IT that just runs?
Book a free 30-minute consultation. We’ll review your current setup, identify the gaps, and quote the right plan for your practice — no obligation, no pressure.