Managed IT Plans — CYPERFOX
Managed IT plans

Predictable IT for Dental and Medical practices that can’t afford downtime.

One flat monthly rate. No hourly invoices. No surprise charges. Built for clinics that need their schedule to run, their patient data to stay private, and their compliance documented — every single day.

100%
Healthcare specialization
1 hr
Priority response SLA
24/7
Monitoring & protection
HIPAA
Documentation included
Per-location plans

Three plans, sized to your practice.

Tiers scale by workstation and server count, so a 5-op startup pays a fair price and a multi-doctor practice gets the depth it needs.

Essential Care
Small clinics & essential coverage
$399 /month
Billed monthly · 12-month term
Reliable IT support that keeps your practice secure, productive, and running smoothly every day.
WorkstationsUp to 5
Servers1 included
Locations1
Scheduled Onsite SupportEvery 2 Months
  • Continuous System Monitoring
  • Endpoint Protection
  • Patch Management & Updates
  • Firewall Monitoring & Management
  • Remote IT Support
  • Phone & Email Support
  • HIPAA Documentation Assistance
  • Monthly System Health Report
Request proposal
Premium Care
Comprehensive IT leadership for established healthcare practices
$1,499 /month
Billed monthly · 12-month term
Our most comprehensive plan with advanced cybersecurity, strategic IT leadership, and priority support.
WorkstationsUp to 25
ServersUp to 3
Locations1 included
Scheduled Onsite SupportTwice monthly
Everything in Professional Care, plus:
  • Premium Priority Remote & Onsite Support
  • Scheduled Onsite Support (Twice Monthly)
  • Cloud Backup & Disaster Recovery Planning
  • Advanced CYPERFOX Security Agent
  • Annual HIPAA Technology Review
  • Dedicated Server Administration
  • Advanced Infrastructure Management
  • Quarterly vCIO Strategy Sessions
  • Secure Remote Access VPN
  • Technology Planning & Budget Guidance
Request proposal
Outgrowing your tier?   Each additional workstation: $39/mo   ·   Each additional server: $149/mo   ·   Additional location: custom quote
THE CYPERFOX FOUNDATION

Every CYPERFOX Plan Includes

Every managed IT plan is built on the same proactive foundation, with each tier adding greater protection, support, and strategic guidance as your practice grows.

Endpoint Protection

Business-grade endpoint security managed by CYPERFOX to help protect workstations from modern threats.

Continuous Monitoring

Automated monitoring helps identify system, device, and network issues before they interrupt daily operations.

Patch Management

Operating-system and supported application updates are managed to improve security, reliability, and performance.

Remote IT Support

Business-hours assistance from CYPERFOX technicians for troubleshooting, technical questions, and everyday IT issues.

FLEXIBLE COVERAGE

Optional Add-On Services

Expand any managed IT plan with additional support and specialist services tailored to your practice.

01

Additional Remote Support

Additional remote technical assistance for work outside the included plan scope.

$100 / hour
Request Service
02

Additional Onsite Support

Scheduled onsite technical service beyond the visits included with your selected plan.

$150 / hour
Request Service
03

Emergency After-Hours Support

Urgent assistance outside normal business hours, subject to technician availability.

$200 / hour
Request Service

Add-on services are billed separately and may require advance scheduling. Emergency support is subject to technician availability.

Add-ons

Optional services for specific needs.

Add to any plan. Several are already bundled into Professional and Premium where noted.

Cloud Backup
$150/month
Already included in Professional and Premium
Automated daily encrypted backups, monthly recovery testing, and full system restore options. Available as an add-on for Essential Care customers who need it.
Protect My Data
Onsite IT Assessment
FREE onsite assessment · Credited toward first month if a paid assessment is needed
Full evaluation of your network, security posture, and equipment. Includes a written recommendations report and a budgetary estimate.
Schedule Visit
CYPERFOX Security Agent
$199/month
Already included in Premium
Advanced endpoint detection and response, threat hunting, and managed security capabilities for practices that need elevated cybersecurity.
Secure My Business
CYPERFOX Secure VPN Expansion
$99/month per office up to 5–10 users
Extra users: $10 each · Already included in Premium
Simple, scalable, and designed for dental and medical offices to support secure work from anywhere.
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How service works

Remote-first. Onsite when it matters.

Modern IT for healthcare practices is delivered remotely 90% of the time — from helpdesk and patching to security monitoring and vendor coordination. We handle the rest with scheduled and emergency onsite visits.

01 / Remote support
Helpdesk & monitoring
Included · all plans
Helpdesk tickets, system monitoring, patch management, vendor coordination, user account changes, and security oversight — all handled remotely by our team.
02 / Scheduled onsite
Onsite visits
Included visits · based on plan
Essential includes 1 onsite visit every 2 months. Professional includes 1 onsite visit per month. Premium includes 2 onsite visits per month. Additional onsite support is billed separately.
03 / Emergency response
After-hours & weekend
Premium priority · available for all plans
Premium Care receives the highest priority. Essential and Professional clients can request emergency after-hours support at the standard emergency rate.
Included site visits must be scheduled in advance unless it is an emergency. Additional onsite support is $125/hour during business hours. Emergency after-hours and weekend support is $175/hour. Travel terms are documented in your service agreement at onboarding so there are no surprises.
Support Priority

Response Time Commitment

Fast, dependable IT support designed for dental and medical environments.

Essential Care
Same Business Day
Reliable response during standard business hours.
Premium Care
Within 1 Hour
Fast-track priority response with elevated support coverage.
Frequently asked

The questions practice managers actually ask.

Why no hourly rate option?
Break-fix IT only shows up after something is already broken. Our plans are built around prevention, monitoring, documentation, and partnership. For one-time work like office buildouts or server migrations, we handle those as project services.
What if we have more workstations than the tier allows?
No problem. Each tier covers a defined practice size. If you exceed it, additional workstations are $89/month and additional servers are $249/month.
Do you support our practice management software?
Yes. We work with dental and medical software vendors and coordinate directly with your PMS, imaging, ISP, and hardware support teams.
How fast do you actually respond?
Essential Care includes same business day response. Professional Care includes within 4 hours response goal. Premium Care includes within 1 hour priority response.
What’s included in HIPAA documentation?
Asset inventory, basic security policies, access control documentation, incident response guidance, and supporting IT documentation for your compliance records.
What does onboarding look like?
Discovery, asset inventory, network review, security baseline rollout, monitoring agents, backup review, documentation, and staff handoff.
Can we cancel?
Plans are structured as 12-month terms because IT stability and compliance require continuity. After year one, renewal terms can be reviewed based on your agreement.

Ready for IT that just runs?

Book a free 30-minute consultation. We’ll review your current setup, identify the gaps, and quote the right plan for your practice — no obligation, no pressure.